Departmental Onsite Computing Support

Departmental On-site Computing Support (DOCS) provides computing support to campus departments at their sites on a recharge basis. The DOCS service is intended for departments that do not have their own local support staff, do not have enough computers to warrant hiring a full-time support person, or need supplemental or more expert technical help.

The goals of DOCS are to assist clients in analyzing their computing needs, setting up their computing environment to meet those needs, and keeping their computing environment up and running through regular preventive maintenance and on-site troubleshooting (see DOCS brochure).

DOCS Services and SLA : We provide server administration, desktop and laptop setup, maintenance and trouble-shooting support to our clients.
Fees: Our services are available on an annual subscription basis.
Signing Up : To sign up with us, send email to docs@berkeley.edu or call us at 643-3272.
Client Resources : We have a help desk for our clients as well as links to useful resources elsewhere on the Web.
About DOCS Staff : We can turn your PCs and Macs into tools that you use rather than as equipment that you have to set up, upgrade, and maintain.